After my status match to Kimpton Hotels’ Inner Circle and my interactions with them reserving some rooms and planning for my upcoming wedding, I am constantly reminded of Avis’ former slogan: “We try harder.” Avis adopted this in its advertising to distinguish itself from Hertz, its larger competitor, and I think it serves Kimpton well, also.
Kimpton is not the largest hotel chain. I hear complaints from some people that it’s hard to find a hotel or that it’s expensive. Actually, it has several hotels in the areas I regularly visit in the U.S., at comparable rates to Hyatt or Westin, but there’s no denying that the number of locations can be seen as a drawback if your personal habits don’t overlap.
Everyone I’ve interacted with at Kimpton seems to follow a strategy that when they can’t compete on size, they can make it up with customer service. I just checked into Portland’s Hotel Vintage Plaza, my first ever stay at a Kimpton, and I am very, very impressed. There are no fewer than four personal cards, balloons, tropical-themed decorations, and even a rubber duckie. 😉
When I booked my stay, the manager emailed me and said I hadn’t completed the welcome amenity request on my profile. Kimpton lets their Inner Circle members choose their own amenity. Since it was an open ended question and I didn’t know what was available, I rattled off a few different options. I got them ALL.
I feel bad that I’m the only one here, and I probably need to clarify that I can’t eat this much on every stay. Fortunately the big bag of peanut M&Ms will travel well, but we’ll see if tonight’s meetup leads into an after party at my place. Let no one say that Kimpton’s employees don’t have a fun time at work making their customers smile!