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Hyatt’s New “Pay My Way” Program Simplifies Complex Reservations

by Scott Mackenzie
Last updated February 9, 2020

One of the problems I often run into with hotel reservation is that I’m trying to maximize several different loyalty program benefits. I’ve got a couple free night certificates, some points, and some cash. Different nights have different award availability and different paid rates. To optimize both out-of-pocket expense and the value of my points, I might end up booking three or four separate reservations to create a week-long stay.

This generates new problems: Will I get moved around, or will the hotel let me stay in the same room? Am I less likely to receive an upgrade? Did I correctly include my preferences in every reservation?

a room with a bed and a couch
My room during a recent stay at the new Hyatt Regency Seattle.

Hyatt is trialing a new service called “Pay My Way” (HT to One Mile at a Time) that enables users to book a single reservation and then pay for it in multiple ways. You could pay one night with points, one night with cash, and so on without having separate reservations for each. You can do this now, but you have to call in, which I find that annoying.

Ben says the trial is limited to only a few World of Hyatt members and only on the mobile app. Expanding it to other customers and to the standard web experience is a few weeks away.

I can imagine this would be particularly useful for those of us with promotional free night awards. You can use them if you book one night at a time, but even if you have multiple awards to cover the whole stay, the option disappears on a longer reservation. I actually overlooked thee opportunity to redeem mine at the Hyatt Regency Seattle for exactly this reason.

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About Scott Mackenzie

Scott is a former scientist and business student who created Travel Codex to unravel the complexity of travel loyalty programs. After 11 years in Seattle, he now lives in Austin with his wife and flies over 100,000 miles every year.

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