I am by no means a regular in Las Vegas. But for the first time in a while, I was in town for a work conference. With some uncertainty about reaching 60 nights at Hyatt properties this year, decided to “stay” a few nights at MGM properties.
Hyatt and MGM have been partners for some time now. And with mid-week rates at Excalibur under $40 per night, I went for it. I already had a hotel room for my conference. I’ve read about some people doing a mobile check in and not even going on site, but I was there, so I did visit the property and my room briefly. More than 2 months later, I’m still waiting for these nights at MGM posting in my Hyatt count. Apparently, there is a significant backlog of requests for what seems like a mostly manual process. Hyatt has a great loyalty program, but IT has never been a strong suit.
My room at Excalibur
I booked my stay via MGM rewards to avoid resort fees. Thanks to my Hyatt Globalist Status, I matched to MGM Gold, which means no resort fees along with a few other benefits. Sometime I’d like to leverage this MGM status via Hyatt into a leisure trip in Las Vegas, but not really a high priority. Unfortunately months after my visit, my stay still hasn’t showed up in my Hyatt account. I’ve been assured that MGM posting will before the end of the year, but this is annoying.
The stay was brief. After online check in, I visited my room. Apparently I didn’t take any photos…but let me just say it reminded me of a 1980s era motel. I wasn’t there for a comfortable bed, or fancy bathroom. I didn’t sleep there. I’m fortunate to be able to sink some cash in a mattress run, and didn’t spend some hard earned money on a Vegas vacation to have a 2nd floor room overlooking a parking lot. I don’t usually play games like this, but for the cheap price, why not?
Hyatt is still my go to hotel group
I am still a happy Hyatt loyalist, but they are by no means perfect. I’ve complained a lot about issues with Marriott Rewards, even though I have Titanium status.
Have you had issues getting MGM stay to post to your Hyatt account?
Two months and counting for me…
Update: After quite a bit of back and forth with Hyatt (mostly over Twitter DM), I’m happy that these night posted, just over 2 months after I checked out. It seems that my experience is thankfully not typical. Confirming Hyatt number is attached before checkout might help.
