It occurs to me that I sure do post a lot about lounges… In the case of United, they often suck. Singapore Airlines hooks up the ice cream, and Air Canada provides a great dose of Canadian charm, even when they let people weasel in because Canadians are just too nice :-).
If you’re flying a Star Alliance carrier and you’re in London Heathrow, you have a couple lounge choices: the BMI lounge and the Star Alliance lounge. I decided to visit the latter.
I got to Heathrow with plenty of time left, still waiting on my upgrade to clear (it eventually cleared, but I got the worst seatmate ever). My main purpose for going was to scope it out for when my girlfriend and I have a longer layover in Heathrow early next month for a big euro-trip.
The Star Alliance lounge is laid out in a very interesting fashion. Most lounges have a single “look” and they keep that consistent throughout the entire facility. This lounge, however, seems to be divided up into “zones.” I’ll explain…
When you first enter, you walk into the “stool zone.” If your stop in the lounge is quick or you prefer elevated seating, here ya go.
The stool zone connects to a slightly elevated hard-wood floor lounging area that I’ll call the “lounge zone.”
The stool zone and the lounge zone combine to form the primary hub of this facility. There’s only one area of the place that gets any natural light, and it connects to the stool zone. I’ll call this the “window zone.” If you want to catch views of the cars driving to the airport, then this is your spot!
Opposite the window zone, on the other side of the stool zone, you’ll find the kid zone. The kid zone has yet another type of furniture, and I commend the airlines for deciding to centralize all the children in one place. I didn’t go completely inside the kid zone, but it doesn’t appear that there are any special kid things (Delta beat them to that) to do in there. I think they just wanted all of the crying babies in one place :-).
Hanging off the central hub on the other side, you’ll find the “work zone.” This includes a bunch of desks, chairs, and there are a couple computers there if you did not bring your own. This is where I decided to sit. There are a couple other areas to sit in the lounge, but the zones describe the majority of the place. Near the kid zone, there are bathrooms, and these bathrooms include a place to shower. I had no need for the showers, as i was just leaving my hotel, The Hilton St. Anne’s Manor, which sucked.
As for the food and drink, I was there just before lunch time, and the food spread included a salad bar and some fried goodies. There are two spots in the lounge with food, and there are two spots with drinks.
The drinks are self-serve in bottles and cans, which I like. There were bottles of booze and a tap of Grolsch beer as well. The only thing that annoyed me about the beverage selection were the tiny 150ml cans they used. What the heck? I can’t imagine they save that much money with those tiny cans, and they are quite annoying.
All in all, I think this is a nice lounge. It’s not amazing by any stretch, but it’s a notch above a Red Carpet Club. Also, it’s a huge perk that they have showers there. I’ll be using those showers in a week when I connect in London to go to Stockholm!