Last night as I was tinkering around on AA.com I discovered that for the first time I was able to select a seat on a US Airways flight and put it on hold! I have been flying AA/US codeshares for over a year, but have been unable to book seats via the AA web page or put flights on hold which contained codeshares on US Airways. Before I discovered this update, the work around was either calling US Airways, or retrieving the US Airways booking number and then selecting the seat via US Airways website, there was no work around for putting flights on hold which contained US Airways segments. Instead I had to purchase them and call and cancel within 24 hours if I decided I didn’t want to travel. But yesterday to my surprise, while purchasing an AA codeshare on US metal, the seat map loaded and allowed me to select a seat on the US Airways flight and then allowed me to put it on hold!
The seat map looked like an AA seat map but had a couple of key indicators that clearly told me it was a US Airways plane: No Main Cabin Extra and there were “choice seats” for sale. Both AA and US sell seats to customers, but only US tries to charge top tier elites for seats near the front of the economy cabin. AA gives their “preferred” seats to all elites free of charge.
I was able to pull up the seat map on several US Airways flights, which leads me to believe that all US Airway seat maps are now loaded into sabre and seats can now be selected during the booking process. Although there is one cavet, the flight must be a codeshare, and not marketed as a US Airways flight.
Here’s an example, I pulled up AA 567 (operated as US 567)
Notice I can select a seat and place the flight on hold since it’s marketed by AA
But when I tried to book the same flight as a US Airways flight via AA.com I was unable to select a seat or place the flight on hold.
Meanwhile, over on US Airways website, I was still unable to select seats for AA flights.
Overall this is a great update to AA’s web functionality and I am happy to see that AA is finally allowing seats to be booked on US codeshare flights and placed on hold. I cannot tell you how many times I’ve had to call up and cancel a flight that contain segments on US Airways and had to explain to the representative that I could not place it on hold, so instead I purchased it but would now like to cancel and receive a refund. Usually the agent would refund the ticket without an issue, but every once in a while I would have to explain to the agent ruling 14 cfr 259.5(b)(4). Usually after a quick conversation about regulations the agents would put me on hold and refund the ticket without further issue. Either way, this appears to be a signal that AA will continue to allow customers to hold fares for 24 hours instead of book and cancel fares after US Airways and AA finishes their integration! A true win for customers!
Bookings, now made simpler by AA – Thanks!
*Notice the AA codeshare flight is about 10 dollars more than the same flight marketed by US Airways. Buyer beware!