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Review: Emirates “Game Changer” First Class ZRH to DXB

by Steve Case
Last updated September 15, 2021

In yesterday’s review, we were on our way to Switzerland flying American Airlines flagship first class flight 50 from Dallas, TX to London Heathrow.  If you missed that review, you can read it here.  In today’s inflight review, we are heading home from Zurich on the first of two flights aboard Emirates first class.  In this review, we are flying aboard Emirates new “game changer” first class suite on select Boeing 777-300 aircraft.  Come on along with me as we take flight in amazing first class service.

From the moment I booked this trip, I was really excited about flying in the new Emirates “game changer” first class.  This flight totally blew me away and far exceeded my expectations.

This flight was one of the three flight, two hotels and one lounge reviews for our trip to Switzerland.  The other reviews are listed below:

  • American Airlines flagship first class from Dallas (DFW) to London Heathrow is here.
  • Emirates first class lounge at Dubai International Airport is here.
  • Emirates first class from Dubai to San Francisco is here.
  • Hotel Continental Park in Lucerne Switzerland is here.
  • Waldorf Astoria Palm Jumeirah in Dubai is here.

First Things, First

Our return flights home were going to take us from Zurich to Dubai, to San Francisco and home to Portland, OR.  In order to enter the UAE and return home to the U. S., we needed negative Covid tests.  Due to timing, we elected to use the Covid testing facility at Zurich Airport operated by Swissport.  We got to the testing center at 8:00 and we received our test results by noon so we could check in for our flight to Dubai.  The test center is convenient but it is pricey at about $200.00 per test.

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a woman wearing a mask and gloves sitting at a desk
Swissport Covid testing center at Zurich Airport.

Next Stop, The Aspire Lounge

Emirates currently isn’t operating a lounge at Zurich.  Instead, you get access to the Aspire Lounge.

a room with tables and chairs

a shelf with wine glasses and bottles

a plate of food in a container

a pot of soup on a stove

a room with a large window

a room with chairs and tables

a plate of food and a bowl of soup on a table

What It Cost

I priced out our first class Emirates flights from ZRH to DBX to SFO and it came in at just over $13,000.  We used Alaska Airlines miles and redeemed 180,000 miles and $142.00 each which also included a first class flight on Alaska Airlines from San Francisco to Portland, OR.

The “Gamechanger” First Class Suite

Emirates calls their newly upgraded first class suite the “game changer” and for good reason.  This suite is fully enclosed from floor to ceiling and that is just the beginning.  The seat has numerous positions including zero-gravity and massage modes.  There are two mini-bars on each side of the 32-inch HD monitor featuring the exclusive Emirates ICE infotainment system:

  • Information,
  • Communications and
  • Entertainment.

There are over 2,600 choices for movies, TV shows and games along with forward and downward-looking cameras.  You can watch live TV and sports.  ICE has the ability to create a favorites list, virtual keyword search and seat-to-seat call capability.

These suites are so large that there are only six of them.  Four of them are window suites and there are two center suites.  The center suites have virtual windows so you can see exactly the same things as the window-suite passengers.  There is the purser and two flight attendants for the six suites.  On this flight, I had a great crew of Getta, Ayu and Roland.

a plane on the tarmac
Our aircraft for this flight, a Boeing 777-300ER.
a white leather chair with a laptop on the back
Suite 1K. Note the binoculars for this flight.
a screen with a picture of a drink and a bar
32-inch HD moitor with the Emirates ICE infotainment system.
a shelf with soda and water bottles
To the left of the monitor is a mini-bar.
a bottle and a glass on a ladder
To the right of the monitor is another mini-bar.
a man taking a selfie in a mirror
The lighted mirror and the Bulgari amenity kit, journal and pen.
a bag and slippers on a tray
The Emirates hydration jammies and slippers.
a white device with a green light
Power ports.
a close up of a button
Seat controls on the armrest.
a remote control on a table
They cut the cord! Wireless remote for infotainment and lighting controls.
a pair of headphones in a case
Bowers & Wilkins noise-canceling headphones.
a blue suitcase in a small cabinet
No need to lift you bag to the overhead. This seat has a luggage locker.
a door with a paper bag in it
Large closet.
a screen with text on it
Lighting and temperature control panel.
a screen with a colorful circle on it
You can change the overhead and mood light from anywhere in the color pallet.
a laptop on a plane
The tablet is also an infotainment remote, window shade remote and video room service call.
a seat with a screen on it
The seat is in the “zero gravity” position. It also has massage.
a map of a plane
Tracking my flight progress. The flight tracker has many display options.
a bed with a seat belt and pillow on it
Bed time!

Food And Beverage Service

Roland’s saying is “good food, good mood” and he is absolutely correct.  The food and beverage service about Emirates first class is impeccable from the selection and quality of the food and beverages to the presentation and use of proper dinner and glassware.  

a bottle of champagne and a glass on a table
Pre-departure Veuve Cliequot Brut champaign.  Dom Perignon 2008 Champagne is available during the flight.
a bowl of nuts and a binoculars on a table
Add warm nuts and a snack basket.
a coffee pot and two cups of tea
The customary welcome aboard date and Arabic coffee.
a bottle of alcohol and a glass of ice
The Dalmore “King Alexander III” scotch on the rocks.

The beverage and dinner menu is quite extensive.  The menus are available online, thirty days prior to departure.

a menu of a restaurant
Beverage menu.
a menu of a drink
Cocktail menu.
a menu of alcohol with text
Spirits menu.
a menu of a restaurant
Starter menu.
a menu of a restaurant
Main course and dessert menu.
a plate of food on a table
Starting dinner service with the canape plate.
a table with a bowl of soup and silverware
The green pea soup with mint.
a plate of food on a table
Can’t decide which starter to choose? Order more than one.  The peppered beef filet.
a plate of food on a table
The main event, the grilled beef steak.
a plate of desserts and wine on a table
Chocolate sponge pudding dessert and a glass of Sandeman 40-year-old Tawny Port.
a plate of desserts on a table
Again, if you can’t decide, order more like the selection of Arabic pastries.
a screen shot of a woman wearing a mask
If you need anything, just tap for video room service.

Hitting The Ground Running

Dubai Airport is huge and we were pleased to see that we had an Emirates representative waiting for us to deplane.  We boarded a cart and we were off to a fast-track immigration lane.  From there, we checked in at the Emirates Chauffeur-drive desk for our chauffeur-driven BMW to the Waldorf-Astoria Palm Jumeirah.

a man wearing a mask and holding a tablet

a man and woman in a golf cart
We are driven to the fast-track immigration lane.
a woman standing next to a car
Off we go to our hotel.

Final Thoughts

The new Emirates “gamechanger” first class suite is everything that the word “game changer” implies.  This is the most awesome first class suite I’ve ever been in.  The food and beverage service was incredible but it is the people that make the difference.  I’d like to thank Gretta, Ayu and Roland for a truly magical flying experience.

The people of Emirates like those at the Waldorf Astoria Palm Jumeirah and every place else in Dubai are truly amazing.  This was my first experience in the Middle East and on a Middle East airline and what I discovered is that these are people that simply put, can’t do enough for you.

Tomorrow, my Emirates first class lounge review and Thursday our Emirates first class flight from Dubai to San Francisco.

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About Steve Case

Steve is a life-long avgeek and a points and miles player. The photo is from my first premium, international award flight in 2012. That is all it took, I was hooked. I used my airline mile and hotel points to travel well and cheap. I am truly an "out-of-the-box" traveler which has enriched my travel experiences.

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