Review: Hampton Inn Springdale/Zion National Park

If you’re looking for a comfortable hotel near Zion National Park, the Hampton Inn and Suites Springdale/Zion National Park is not a bad place to call home base. The hotel offers quality accommodations at a reasonable price point, connected rooms and suites for families, a hot breakfast for every guest and incredible views of the surrounding area. It’s located about a mile from the park entrance and the free Springdale City Shuttle (operated by St. George Shuttles) has a stop right in front of the hotel to transport you to the park.

The Hampton Inn and Suites Springdale/Zion National Park is located on the main road that leads into the park entrance. There are plenty of restaurants and shops within walking distance of the hotel and the free parking for hotel guests allows you to leave your car at the hotel and hop on the free city shuttle for the quick five-minute ride to the park entrance/visitor center. Staying at the Hampton Inn, you won’t have to worry about waking up early and driving into the park for a parking spot. Just wake up, grab breakfast and go.

The hotel was recently renovated and I think they did a great job with it. The large windows, warm colors and soft lighting created a cozy and inviting space that perfectly complemented the surrounding landscape.

On this trip, I booked a standard room with a king bed and was assigned room 207. The room was spacious, clean and comfortable and it had a nice view of the pool and mountains. The bed was soft and there was plenty of space for two people to move about freely. We had plenty of space to store our bags, gear and supplies.

Room amenities included a small sitting area, TV, refrigerator, microwave and coffee maker. Interestingly, there was no in-room safe so make sure to have some sort of lockable space for your valuables. I don’t know if they were taken out because of Covid-19 or if they were never put back in after the remodel.

The desk was a little small and I wished there was a bigger table to place all of our miscellaneous snacks and supplies.

I really appreciated the mini-fridge and microwave. This came in really handle to keep drinks and other snacks cold but there was no freezer section to keep ice cream or other frozen items.

The en-suite bathroom included a sink, toilet and a shower/tub combo with two adjustable showerheads. The bathroom was spacious but a second sink would have been useful as most people visiting Zion are couples or families traveling together.

Neutrogena bath and body products were provided in each room. The products appeared to be of good quality and had a nice clean scent to them.

Hotel amenities included several community seating areas, an outdoor pool, a fitness center with a basic offering of cardio and strength equipment and a small business center with a couple of desktop computers. The pool was a popular place to be at every afternoon and evening.

The fitness center was small but it had a decent amount of strength and cardio equipment. I think I only saw one person using the fitness center for the entire 4 days I was here.

I’m not the biggest fan of shared office equipment but if you need it, there’s a business center with two computers and a fax/printer.

Hilton Honors Elite Benefits

All Hilton Honors members receive standard WiFi internet and Hilton Honors Diamond members receive premium Wifi internet. And that’s about it. No early check-in, upgrades or late checkout were offered or provided.

Covid-19 Restrictions

Due to the ongoing pandemic, the hotel has limited some amenities and implemented certain restrictions to keep everyone safe. All guests are now required to wear face-coverings while in any of the indoor public spaces. Daily housekeeping has been suspended so any requests for additional towels or toiletries need to be handled through the front desk. And the hot breakfast normally offered by the hotel has been replaced with a “grab and go” breakfast, which I thought was a good compromise for keeping guests safe but also provided a much-appreciated amenity.

Breakfast is provided every day from 6:00 AM to 10:00 AM. At the entrance, hand sanitizer, gloves and brown paper bags are set out for you.

You then walk the line, pick out all the items you want and place them into your brown bag. There’s actually a pretty good variety of pre-packaged items from muffins and bagels to frozen Jimmy Dean breakfast sandwiches for you to choose from. There’s even fresh fruit, pressed juices, bottles of waters and coffee. Milk, however, is not provided. You must pay for that at the front desk.

The idea is that you take what you want and then eat it in your room (microwave and mini-fridge provided in each room).

Customer Service

As much as I loved the physical characteristics of the hotel, I couldn’t say the same about the staff. I don’t know if they were all stressed out because of Covid-19 or if they were understaffed and overworked, but I was really disappointed by the level of service I received on this trip. Every time I talked to a front desk employee, they were just very short and abrupt with me. It felt like I was bothering them by asking them a question. It was such a shame as I really enjoyed this hotel but the customer service left a lot to be desired.

Bottom Line

Overall, I was really impressed with the Hampton Inn and Suites Springdale/Zion National Park. The recently renovated hotel was cute and convenient for visiting the park and the provided amenities were much appreciated. And other than the ornery service, this was a pleasant stay and I wouldn’t hesitate to stay here again next time.

Have you visited the Hampton Inn and Suites Springdale/Zion National Park? If so, please share your thoughts with us in the comments section below. Thanks for reading!

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