Every time I fly, I always jump to seatguru.com when selecting my seat to ensure that I get the best seat on the plane. Rather that be an exit row or a bulkhead, I want to make sure that my seat is going to have everything I want in a seat. I do not want to be crammed in like a sardine (Hey I fly coach A LOT) and if available, I want power (some airplanes only have power in the first few rows of economy). Not to mention, I want to make sure there is not one of those annoying emergency slides protruding into my space.
Seatguru.com has been my go to place for seat map information now for 6+ years. However, recently I am finding that they have become very lazy, and are failing to update their seat maps! For example, I had to book a flight from San Diego to Birmingham, Alabama. When choosing my economy seat for my regional jet flight from MSP to BHM I wanted to see if I should choose the economy comfort bulkhead. Delta was showing row 4 as the bulkhead. Or I was debating if I should choose row 5, a non-bulkhead. If the bulkhead is a curtain, I like it and I might end up with more legroom than a First Class seat (see my CRJ-900 economy comfort seat review). However, if the bulkhead is a wall, then I know the legroom will be cramped and I’ll have no space for storing my bag.
I quickly jumped onto Seatguru to check the reviews and this is what I found back in 2012.
Seat guru shows 1st class as rows 1&2 and then economy being rows 3-89 being regular economy seats. I knew immediately this map was wrong for several reasons. First, there was no economy comfort seats on the map and Delta was rolled it out on their ERJ-170s. Second, the bulkhead was showed as row 3 instead of row 4 and finally first class was only showing 2 rows instead of 3 rows.
I then looked at the seat map again on Delta.com and confirmed that I was looking at the right plane on Seatguru. Sure enough I was. Here is Delta’s Seat map, it is VERY different than Seatguru!
Below I also checked a number of Delta’s other Domestic airplanes. It appears in every example that Seatguru has not updated their maps to show the new economy comfort seats, or place any reviews on them. Delta rolled out Economy Comfort across their entire fleet over a month ago (maybe even two months ago). Has Seatguru gotten lazy? Have you experienced this with other airlines? I’m ready to ditch Seatguru and use another site. Any suggestions?