I have a few pet peeves of United Airlines Gate Agents, and coincidentally, I’m bumping into two of these this morning. Granted, I think many of these irks are characteristics of ALL gate agents, regardless of airline, but I have the most experience with United. Here are the following that I’m hitting today:
- Telling Everyone that the Flight is Going to Completely Full When it’s Not – I’m staring at the monitor, and it is showing over 20 seats available on the flight less than 30 minutes before departure. The standby list is only 5 names long. “Ladies and gentlemen, this is going to be a COMPLETELY full flight! We will not have any extra room on this flight, and there will be no empty seats so please make sure to fill up that space in front of you first.” I understand that the intention is to get infrequent travelers to be smart about their baggage, but the lack of truth still annoys me.
- Not Clearing Standbys Until the Last Possible Moment, Even When They Don’t Need To – I’m flying standby this morning. Thankfully, I’m number one on the list. There are only six people on the list. There are over 20 available seats on the plane. And yet, I am sitting here writing a blog post while the flight begins boarding. When I went to go ask if I could be cleared, the gate agent spoke to me with that classic condescending airline tone: “Sir, we will call your name if we have space on this flight.” Okay. Fine. Let’s play that game.
In any case, none of these are terrible infractions against the flying population – just two things that annoy me! What are your airline pet peeves?
Update from the plane: Gah! The flight attendant is also telling us how “full” this flight is going to be!
Update 2 from the plane: Wow, since the birth of United’s Unlimited Domestic Upgrades, this is the first plane I’ve seen with empty seats in First Class! Kinda neat :-)… quite surprising to see that on a route like LAX-SFO…