My dad shared a link from Buzzfeed with me this morning to a story on the @UnitedAirlanes parody Twitter account. (The real United Airlines Twitter account is @united. Yes, without a capital “U”. There’s no respect for proper capitalization and grammar anymore…) I’ve bantered with @FakeUnitedJeff now and then, but hadn’t known about @UnitedAirlanes, probably because the account had been silent for months before the owner noticed all the angry passengers sending tweets to the misspelled handle.
Some of the comments back and forth are quite humorous. It’s unfortunate, however, that we don’t see more replies from the irate customers. I mean, what’s the point of a snarky comment from an impostor if the customer doesn’t get even angrier and snap back? 😀
This seems like the kind of thing I would do — I love being snarky — but I have to be honest that I had nothing to do with it and am generally happy with my United Airlines experience. Hopefully they can appreciate some humor. My advice: follow the parody account and chime in. Even if the impostor continues to inflame your angry customers, nothing stops you from responding to the customer service complaints. Suing the guy or getting his account closed will just make you look like a bully. I like that United has generally left @FakeUnitedJeff alone.
Personally, I think @UntiedAirlines is a better parody name, but that account is nearly dead and still has “Glenn Tilton” listed as the owner. If you own that Twitter account and don’t plan on using it, please let me know 😉